Refund policy

Hey, gorgeous! Here's everything you need to know about returns.

Return Window: You have 15 days from delivery to start a return. After that, we're unable to offer a refund or store credit.

Condition Requirements: Items must be unused, unworn, and returned in original packaging with all tags attached. We cannot accept items that show signs of wear or are missing original packaging.

Non-Returnable Items: For hygiene and safety reasons, the following cannot be returned: intimate or sanitary goods, shapewear, lingerie, hosiery, makeup, breast forms, crossdressing masks, custom or personalized items, health and personal care items, latex products, and sale or clearance items.

Restocking Fee: Eligible returns are subject to a 35% restocking fee (50% for footwear), deducted from your store credit.

👠 Size Confidence — Shoes & Wigs: Sizing can be tricky, especially in extended sizes. If your shoes or wig don't fit, your restocking fee converts to store credit toward the correct size. Contact us within 15 days of delivery and we'll apply your credit to a new order.

Refund Method: Approved returns are issued as store credit (no expiration). Out-of-stock or backordered items are also refunded as store credit.

Proof of Purchase: A receipt or order confirmation is required for all returns. Please do not send items back to the manufacturer.

Processing Time: Once we receive your return, we'll email you within 15 days with the outcome.

Defective or Damaged Items: If your item arrives defective or damaged, contact us within 7 days of delivery with a photo of the item and shipping label. We'll arrange a replacement or store credit if a replacement isn't available — no restocking fee applies.

Sizing: We strongly recommend checking our sizing chart before ordering — our size guides are designed to help you get it right the first time. We do not offer exchanges for incorrect size or color outside of the Size Confidence program above.

Shipping for Returns: For items over $75, we recommend trackable shipping or shipping insurance — we can't issue credit for returns lost in transit.

Discount Codes: Codes must be applied at checkout and can't be added retroactively.

Order Changes & Cancellations: Once placed, orders cannot be canceled or modified, including shipping addresses. Please double-check your order before completing checkout — we're not responsible for items shipped to an incorrect address provided at checkout.